The Pixie Line · Personal Assistants

How The Pixie Line Works

How The Pixie Line Works

How The Pixie Line Works

Message us once. We handle the sourcing, payments, coordination, and follow-through back home.

Message us once. We handle the sourcing, payments, coordination, and follow-through back home.

Message us once. We handle the sourcing, payments, coordination, and follow-through back home.

Start on WhatsApp

Start on WhatsApp

Filipino professional in a calm apartment with laptop and phone nearby

You

Can I please get help booking an appointment for an X-Ray somewhere in QC for my mom?

Pixie Line

We found three good options.

Let me coordinate with your mom for her best schedule.

From one message to done

A calm operating system for everything back home.

A calm operating system for everything back home.

Each step is designed to keep you informed without making you manage the whole thing yourself.

Each step is designed to keep you informed without making you manage the whole thing yourself.

1

Start a conversation with us on WhatsApp

Tap the WhatsApp button and tell us what you need.

“Hi Pixie Line, I would like to send a birthday gift to my nephew in Manila.”

2

Tell us what you need and who it’s for

Tell us the task, the recipient, timing, location, and any important context.

“It’s for my dad in Cebu. I want something thoughtful for Father’s Day.”

3

Give us your preferences

Share your budget, style, timing, and preferences — or ask us to recommend.

“Can you please book my parents a dinner for two at Escolta at the Peninsula Manila.”

4

We confirm the details and supplier costs

We source options, confirm availability, and send the supplier or delivery costs before proceeding.

“We found 3 good options. Our recommendation is Option 2 because delivery is confirmed for tomorrow.”

5

We pay the supplier and you reimburse us via your method of choice

We can pay supplier costs upfront, including delivery then your reimburse us

thepixieline.com/paysupplier

thepixieline.com/paysupplier

“Supplier cost is ₱4,850 including delivery. You can reimburse here once confirmed.”

6

We execute and coordinate until completed

We handle ordering, supplier follow-ups, recipient coordination, delivery checks, and updates.

“Order is confirmed. Delivery window is 2–5pm. We’ll keep tracking it.”

7

Service credits are deducted based on task complexity

After the task is completed, service credits are deducted from your balance depending on complexity.

“Task completed. We’ve deducted 2 service credits from your balance.”

What you pay for

What you pay for

What you pay for

Supplier Costs

Actual third-party costs such as gifts, delivery, bookings, tickets, or services.

Fees and Surcharges

Delivery fees, surcharges, payment fees and any other ancillary costs to completing the task.

Delivery fees, surcharges, payment fees and any other ancillary costs

Service Credits

Service credits (top-up here) cover our coordination work and are deducted after completion.

Complexity changes the coordination work.

Complexity changes the coordination work.

Complexity changes the coordination work.

Simple task
(1 service credit)

Simple task
(1 service credit)

Example: “Order flowers from a known supplier”

Example: “Coordinate a Grab delivery"; "Book an appointment"

Lower coordination

Moderate task
(2-3 service credits)

Example: “Find, compare, confirm, and arrange a gift delivery”

Some sourcing and supplier follow-up

Complex task
(3+ service credits)*

Example: “Coordinate multiple suppliers, recipient timing, and proof of completion”

Example: “Coordinate multiple suppliers, recipient timing, and coordinate decision making”

More planning and back-and-forth

*Final service credit deduction depends on complexity, urgency, and coordination required.

Example requests

What can you ask us to handle?

Find and deliver a thoughtful birthday gift

We source options, confirm costs, and coordinate delivery.

Book a family lunch in Manila

We compare availability, reserve, and send reminders.

Arrange transport for me when I come home

We help with timing, driver details, and confirmations.

Coordinate flowers, cake, and a handwritten card

Multiple suppliers, one calm thread of updates.